Refund policy

Refunds and Returns

No cancelations, returns or refunds on preorders. 

These items are ordered and secured when you place your order and make a payment in full or opt in for a payment plan with a down payment.  

 

Return & Store Credit Policy
At Travis Collis Designs, we want you to love your purchase! If for any reason you are not completely satisfied, we are happy to accept eligible returns under the following guidelines:
● Returns are accepted within 10 days of receiving your order.
● All approved returns will be issued as store credit only. We do not offer refunds to the original form of payment.
● Merchandise must be returned in its original, unused condition, with all original packaging and tags intact.
Damaged or Defective Items
We carefully inspect our products, but if your item arrives damaged or has a manufacturer defect, we will gladly work to have it replaced.
To be eligible for a replacement:
● You must notify us within 10 days of receiving your order.
● Please provide photos of the damage or defect along with your order information so we can process your request promptly.
Unfortunately, claims or return requests made more than 10 days after delivery cannot be accepted, and no replacements, returns, or store credits will be issued after that time.
If you have any questions or need assistance, please don’t hesitate to contact us. We appreciate your business and thank you for shopping with Travis Collis Designs!

Our policy lasts 10 days. If 10 days have gone by since your product was delivered, unfortunately we can’t offer you a refund or exchange on non-preorder items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items


Shipping
To return your product, you should mail your product to: Travis Collis Designs, 224 Thorn St, Princeton WV 24740, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Travis Collis Designs will not ship to PO Boxes.  If you use that for your shipping address, we will contact you for an alternate shipping option.